faq rent a car

Rent a Car, Frequently answered question



Frequently answered question

For Spanish customers, it will be enough to bring the driver's license, the DNI and the credit card in the name of the rental contract. If the client is from outside of Spain, in addition to bringing a valid driving license in Spain and passport.

You can cancel the reservation 24h before the pick-up time. If the cancellation occurs after that time, the cost of said reservation can not be returned.

In the CONTACT section of the website www.luzcars.com, through the emails or by phone.

The vehicle can be driven by the contract holder, a second free driver and a third driver at a cost of 15€.

The minimum age to drive a car from Luz Cars Rent A Car is 23 years and have a driving license for at least 2 years. The cost of this service is 60 € maximum per driver.

Yes. In the rental terms and conditions you can see the kilometers included in each rental.

The Extra Insurance covers only and exclusively damage to windows, car bodies, tires and rims

Do not worry. If your flight is delayed you should inform Luzcars Rent A Car as soon as possible so that the airport staff is informed of the new arrival time and you are received in the main hall of the public parking lot.

From the arrivals area, you must take an elevator and go up to level 1. Cross the covered walkway that connects the terminal and main hall of the public parking where our staff will meet you to give you the rental car.

Once you have passed the security arch, you must exit the terminal, cross the street and turn left. At 50 meters there is the meeting point where Luzcars Rent A Car staff will meet you to give you the rental car.

All Luzcars Rent A Car vehicles are delivered with a full tank. You must choose between the two options we offer:
Full-Full: The vehicle will be delivered full of fuel and you will have to return it with the full tank, having been at the gas station closest to the point of return and delivering the proof of the gas station.
Full-Empty: After payment of the full deposit that varies between 45 and 130 euros depending on model and category. The vehicle will be delivered full of fuel and you must return it as empty as possible at the point of return.

No. You reserve by vehicle group and not by car model.

Those that appear as the main driver and additional drivers in the rental agreement. If you want to add a driver once you have the vehicle you will have to go through one of our offices. The new driver must also appear with his / her driving license in force.

In case of any incident with a driver not authorized in the contract, all insurance coverage will be canceled having to pay the total of the damages.

No. The payment method to be made by credit or debit card (VISA and MasterCard)

If you want to pay the rent of the car with your debit card will be retained according to category of car a franchise that goes from 600 to 800 euros.